Support.
We’re here to help you succeed.
Need help with Clear Tangle? Our team is dedicated to ensuring you have the best experience. Choose the support option that works best for you.
RESPONSE TIME
We typically respond to email inquiries within 24–48 hours on business days.
Contact us
Email supportGet personalized help from our support team.support@cleartangle.com →Discord communityJoin our community for tips, discussions, and peer support.Join Discord →Report a bugFound something that’s not working? Let us know.Report bug →Feature requestHave an idea for improvement? We’d love to hear it.Request feature →
Docuvia support
Docuvia stores documents on your iPhone and does not require a Clear Tangle account. Email support@cleartangle.com for help. Include your iPhone model, iOS version, Docuvia version, and the exact message shown in the app.
PLEASE NOTE
Please do not email identity documents, document numbers, or other sensitive document content.
iCloud sync needs attentionDocuvia Pro syncs automatically. Confirm that iCloud Drive is enabled, the same Apple Account is used on each device, enough iCloud storage is available, and the device has a working connection. Open Docuvia Settings for the latest sync status; temporary failures are retried automatically. Clear Tangle cannot remotely inspect your private iCloud documents.
Restore Docuvia ProIn Docuvia Settings, choose Restore Purchases while signed in to the Apple Account that originally purchased Docuvia Pro. Apple handles billing and account identity, so Clear Tangle cannot look up, reveal, or change your Apple ID.
Scanning and editingUse Scan to capture a document or import an image. Docuvia recognizes text on your iPhone and suggests details for you to review before saving. Open a saved document to update its details. Camera or Photos permission can be changed in iOS Settings.
Reminders and app lockIf a reminder does not arrive, allow Docuvia notifications in iOS Settings and check Focus settings. For the optional app lock, make sure Face ID or a device passcode is configured and Docuvia is allowed to use it.
Read the Docuvia privacy notice for details about on-device processing, iCloud, optional analytics, purchases, permissions, and deletion.
Self-help resources
Many questions can be answered quickly using our documentation:
System status
All systems operationalCheck our status page for real-time updates and incident history.
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